{"id":6716,"date":"2024-03-04T14:04:06","date_gmt":"2024-03-04T14:04:06","guid":{"rendered":"https:\/\/42898e6bffb13b342018a6586-18492.sites.k-hosting.co.uk\/town-hall\/?page_id=6716"},"modified":"2024-07-02T10:26:46","modified_gmt":"2024-07-02T10:26:46","slug":"faqs-about-middlesbrough-town-hall","status":"publish","type":"page","link":"https:\/\/42898e6bffb13b342018a6586-18492.sites.k-hosting.co.uk\/town-hall\/middlesbrough-town-hall\/town-hall-information\/faqs-about-middlesbrough-town-hall\/","title":{"rendered":"FAQs about Middlesbrough Town Hall"},"content":{"rendered":"

FAQs about Middlesbrough Town Hall<\/h1><\/div>

Bookings<\/h2>\n<\/div>

<\/i><\/i><\/span><\/span><\/a><\/h3><\/div>
\n

We always send a confirmation email when a booking has been successful.<\/p>\n

If you do not get a confirmation email, it may be in your junk or spam folder, or you may have typed your email address wrong.<\/p>\n

If the confirmation email still has not arrived 10 minutes after you make your booking, please email?boxoffice@middlesbrough.gov.uk<\/a>. You?ll need to include your full name, the event and performance date you?ve booked, and the approximate time of purchase.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span><\/span><\/a><\/h3><\/div>
\n

If you need to change the details on your booking, please call us on?01642 729 729<\/a>.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What are the terms and conditions of booking?<\/span><\/a><\/h3><\/div>
\n

View our full terms and conditions of booking.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

Tickets<\/h2>\n<\/div>

<\/i><\/i><\/span>I've chosen to get my tickets by post. When will they arrive?<\/span><\/a><\/h4><\/div>
\n

We’ll print your tickets the day after you book them, and sent them out to you by second class post. You’ll usually get your tickets within 5 working days of your booking.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>I've chosen to collect my tickets at the Box Office. Where and when can I collect them?<\/span><\/a><\/h4><\/div>
\n

You can collect your tickets in person at the Town Hall Box Office at any time, up to 45 minutes before the show starts.<\/p>\n

To collect your tickets, you’ll need to provide the order number from your confirmation email and confirm your address.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What do I do if I've lost my order number or tickets?<\/span><\/a><\/h4><\/div>
\n

If you’ve lost your order number or tickets, you?ll need to prove your identity with:<\/p>\n